Supporting Patients with Specialty Drug Access

Compassionate Care and Coordination

A member of one of our key accounts, a legal services organization, was responsible for caregiving and medication management for her husband with cancer. As part of his treatment plan, he was prescribed Revlimid, a specialty drug.

Revlimid is a limited distribution drug with specific dispensing requirements. The couple initially unsuccessfully attempted to fill the prescription at a local retail pharmacy. They faced repeated issues and frustration with the process. The situation became so challenging that the patient considered discontinuing his medication.

In response to their struggles, Navitus took immediate action. Our team worked closely with the couple to provide support. Their client services coordinator emphasized with their situation, and worked tirelessly to find different solutions to resolve the situation. Alongside our clinical team, she consulted with the couple to explore alternative retail pharmacies that could fill the prescription more easily.

With the Navitus team’s guidance, the patient’s wife was able to pick up the prescription hassle-free from a new pharmacy, significantly alleviating their stress.

Commited to Exceptional Customer Service and Patient Care

A year later, when that pharmacy stopped carrying Revlimid, Navitus coordinated the transition to another specialty pharmacy, ensuring there were no disruptions in medication delivery. The patient was able to continue his treatment without interruption. His wife was most appreciative and was happy to report that our team’s intervention removed a huge weight off her shoulders.

Getting Started

Are you interested in exploring how a truly transparent, pass-through model optimizes the experience of your members? Contact us at [email protected] to learn more.