Navitus Medicare EGWP Program Receives 5-Star CMS Rating

MADISON, Wis., October 17, 2017 – Navitus Health Solutions has received a 5 out of 5 Overall Star Rating for the second year in a row from the Centers for Medicare & Medicaid Services (CMS) for its Medicare Employer Group Waiver Plan (EGWP) for the 2018 plan year. An Overall 5-Star Rating assures EGWP clients and their members that the program is providing the highest quality clinical care and customer service, according to CMS. Navitus’ EGWP program, known as Navitus MedicareRx, is managed by Navitus and underwritten by Dean Health Insurance.

Navitus has a program specifically designed to focus on the clinical outcomes measures of CMS’ Star Ratings. Medicare Clinical Programs staff at Navitus continue to make significant enhancements in the company’s analytical capability to identify, track and trend Medicare members who may not be adherent to their medications. Programs in place, such as Medication Therapy Management and Pharmacoadherence, track members who may be non-adherent and trigger communications to change member behaviors. Plus, our advanced reporting provides additional member and provider-level detail to maximize outreach efforts and clinical outcomes.

In addition to clinical safety services, the Overall 5-Star Rating spotlights Navitus’ superior customer service, as measured by the CMS-required CAHPS (Consumer Assessment of Healthcare Providers & Systems) survey. When Medicare members call Navitus Customer Care, they can expect to speak with someone who is knowledgeable about their pharmacy plans and who will provide options for resolving their individual needs.

“At Navitus, each employee is dedicated to improving health and providing superior customer service with every Medicare member interaction,” said Terry Seligman, President and CEO of Navitus. “We are very proud to have received the Overall 5-Star Rating for two years in a row. This demonstrates that CMS and our own Medicare members have recognized our commitment to superior service for our Medicare members.”

Star Ratings are assessed each year and may change from one year to the next.