Lumicera Health Services Joins Turning Point Specialty Pharmacy Network, Achieves Best-In-Class NPS

MADISON, Wis., Nov. 4, 2021 – Navitus Health Solutions today announced that Lumicera Health Services, its wholly-owned specialty pharmacy, has joined Turning Point, a specialty pharmacy network comprised of industry-leading, independent specialty pharmacies.

Lumicera also received a best-in-class Net Promoter Score (NPS) of 82.1, demonstrating its continued commitment to outstanding customer service.

Turning Point, the largest independent specialty pharmacy network, leverages its strategic partners to decrease costs and increase business opportunities for its members. Each pharmacy member has been carefully vetted for its operational excellence, clinical capabilities and quality. The organization also leverages its member pharmacies’ data assets in partnership with a leading data integration and analytics company to improve how manufacturers understand specialty product outcomes. Through the collective buying power of its members, the Turning Point network will strengthen Lumicera’s business operations and enhance its patient care and clinical outcomes.

“Navigating the specialty pharmacy market can be challenging for employers and their members, so we always look for ways to strategically enhance the services we provide our customers and patients, which is proven by our exceptional Net Promoter Score,” said Sharon Faust, Vice President, Specialty Pharmacy, Lumicera Health Services. “We joined the Turning Point network because the organization and its members share our mission of providing specialty medication and personalized clinical support to patients across the nation who live with complex chronic conditions.”

For organizations evaluating specialty pharmacy partners, a high NPS helps determine whether a provider has a positive reputation with its existing customer base. The NPS scale runs from -100 to +100, with most companies falling into the benchmark of +30 to +40 range. A high NPS score, such as the score of 82.1 earned by Lumicera, demonstrates exceptional customer service and customer retention as well as strong growth since promoters often influence new customers through word-of-mouth referrals.

“It’s an honor to have Lumicera join our growing network of top-performing specialty pharmacies,” said Erik Halstrom, Managing Director of Turning Point. “The company’s leadership shares our commitment and understanding of managing the complex needs of specialty patients to ensure they get the critical medications they need.”

Turning Point member pharmacies include Amber Specialty Pharmacy, Ardon, BioPlus Specialty Pharmacy, Maxor Pharmacies, Meijer Specialty Pharmacy, CareMed Specialty pharmacy, ReCept Pharmacy, Blue Sky Specialty Pharmacy, Senderra Specialty Pharmacy and TotalCare RX.

MORE ABOUT Sharon Faust, PharmD, MBA, CSP

Sharon Faust is the Chief Pharmacy Officer at Navitus Health Solutions. She oversees Health Strategies, Provider Services and Lumicera Health Services. She is a licensed pharmacist in Wisconsin and is on the Board of Directors for the National Association of Specialty Pharmacy and the Drug Selection Advisory Committee for CivicaScript®. In 2023, she was awarded the top 50 most influential leaders in Pharmacy award presented by the Pharmacy Podcast network.