Survey: 75% Surprised by Med Costs, Few Speak to Providers

April 12, 2025

A recent Lumicera Health Services survey found that many Americans struggle with prescription drug costs, with 75% reporting unexpected medication costs and nearly one-third having difficulty paying for prescriptions. Lumicera Chief Executive Officer, Ben Heiser, PharmD, notes that stronger patient-pharmacist conversations can help connect individuals to cost-saving resources and support adherence, underscoring the value of organizations like Navitus that focus on improving medication affordability, transparency and access to care.

Ben Heiser Headshot
MORE ABOUT Ben Heiser

Ben is the Chief Executive Officer, Specialty Pharmacy, at Lumicera Health Services, a full-service national specialty pharmacy accredited by both URAC and ACHC. His accountability includes operations, strategy and business development, and continuing to ensure that Lumicera delivers an exceptional specialty pharmacy program to meet the needs of their patients and partners.

Ben is a Certified Specialty Pharmacist and Lean Six Sigma Greenbelt. He received his Doctor of Pharmacy from the University of Wisconsin and his MBA from the University of Wisconsin — Madison.

Stay Informed and Connected

Receive expert insights, healthcare tips, and important updates on pharmacy benefits, drug recalls, and more—straight to your inbox.

CLARITY FOR ACTION

Gain Clarity: Navitus 10th Annual Drug Trend Report Ready to Download

Our 2025 report provides transparent, data-driven insight to help plans, plan sponsors and consultants navigate an increasingly complex prescription drug landscape.

Related blogs

Navigating Healthcare and Improving Outcomes