Americans Value Pharmacists but Don’t Leverage Their Expertise, Survey Reveals

June 2, 2025

A survey conducted by Lumicera Health Services found that although Americans generally trust pharmacists, most do not seek their help with medication costs, despite widespread affordability concerns. Lumicera Health Services Chief Executive Officer, Ben Heiser, PharmD, emphasizes the need for a more patient-centered approach that allows pharmacists to play a greater role in helping patients navigate cost concerns and improve access to medications.

Ben Heiser Headshot
MORE ABOUT Ben Heiser

Ben is the Chief Executive Officer, Specialty Pharmacy, at Lumicera Health Services, a full-service national specialty pharmacy accredited by both URAC and ACHC. His accountability includes operations, strategy and business development, and continuing to ensure that Lumicera delivers an exceptional specialty pharmacy program to meet the needs of their patients and partners.

Ben is a Certified Specialty Pharmacist and Lean Six Sigma Greenbelt. He received his Doctor of Pharmacy from the University of Wisconsin and his MBA from the University of Wisconsin — Madison.

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