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Who We Serve

Members

Helping people is the core of everything we do at Navitus—always has been, always will be. Log in to your member portal or register for your account to see detailed information about your plan.

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Pass-through
Model

Financial and Operational Transparency

Commitment to More Affordable Medications

We’re Here for You

As your pharmacy benefits manager (PBM), we

  • Negotiate with drug manufacturers to get the best prices for you and your plan
  • Engage with pharmacies to help save money on medications
  • Work with your plan to develop a list of cost-effective drug options (formulary)

Log in to your member portal to find answers to

  • How much your medications will cost
  • Which pharmacies you can use
  • Other resources available to you as part of your plan

Member Resources

Drug Recalls

Stay informed with the latest drug recall information, helping you ensure patient safety and regulatory compliance.

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Pharmacy Network Listing

Navitus contracts with pharmacy partners nationwide to help you access your prescriptions conveniently. 

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Benefit Glossary

Pharmacy benefits can be confusing. We’re here to clarify. Below are frequently asked terms members inquire about.

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Member Rights

The root of our customer care philosophy is to provide consistent, knowledgeable and timely responses with a personal touch.

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Clinical Engagement Center

Feel confident about who you talk with regarding your medication. Find a list of clinicians and call center numbers here.

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Prior Authorization

Understand our approach to prior authorization, the process and how it affects your medication.

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Forms:

Additional Member Resources:

Have Questions? We’re here to help!

Just call the Customer Care number listed on your pharmacy benefit member ID card, or call Navitus Customer Care at 844-268-9789.

We’re here 24 hours a day, 7 days a week and only close on Thanksgiving and Christmas.

Real Stories. Real Impact.

Our customer care team is committed to helping you find the answers you need, the first time you call.

  • “…was amazing! She didn’t give up on me when I called. She checked on me regularly throughout the call and kept her word each time she needed to call me back. She facilitated a conversation with the clinical team so I could get the necessary information I needed and end the call feeling understood.”

  • “…was so kind and helped me out during a really stressful time. She was able to put in an override so I could get my child’s medicine, and she even called the pharmacy to have them re-process it. She made me feel so much better about the situation and I’m so thankful for her.”

  • “When I’ve needed help before the person I spoke with was super nice, helpful, and patient with all my questions, so I don’t worry about needing to call anymore. I know I’ll be taken care of.”

  • “…really dug into comparing my current plan to changes taking place next year. She went over which medications are covered, where I could fill them, what the cost would be, and how I could get the best cost. She really took her time and made sure to answer all of my questions.”

  • “When my copay was higher than expected and no one could figure out why, I called Customer Support. The gentleman who helped me rolled up his sleeves and started making calls to get to the bottom of it. He was able to quickly track down the issue and I ended up paying the correct copay because of his diligence.”

  • “…helped me so much! He called me to keep me updated until the issue was resolved and without his assistance I wouldn’t have been able to get my child’s medication on time.”

  • “…was so kind and understanding. She answered all the questions I had and even answered questions I didn’t even think to ask! She didn’t rush through anything and never seemed in a hurry to get off the call.”

  • “I’m new to Navitus and called with questions about my coverage. They were so patient and went above and beyond to explain everything in a way that I could understand.”

  • “…was wonderful! I’ve never had anyone help me and explain things to me the way she did. All of my questions were answered and I’m very happy with Navitus and all you do for me!”

Latest Insights

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Rx Money Saving Tips

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