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Clinical Engagement Center

At Navitus, we have a dedicated team of clinicians that make outbound calls related to benefit or medication-related topics. We want you to feel secure about the conversations you have regarding your medications. Here’s an overview of programs your benefit plan may be a part of, a list of the clinical staff you may hear from and phone numbers in use.

PROGRAMs OVERVIEW

As a member, you may receive calls as a part of these programs:

Personalized Member Transitions (PMT)

If your pharmacy benefit plan has recently switched to Navitus, our clinicians may call you to discuss drug coverage changes, how to fill prescriptions, coordinating with your prescribers and keeping up with your therapies.

Medication Therapy Management (MTM)

If you’re a Medicare beneficiary and managing multiple chronic conditions, our clinicians may call you on an annual basis to review your medications. If new concerns arise, they may reach out to make sure you have the resources you need.

Reporting and Intervention for Stars Excellence (RISE)

Our clinicians may call to ensure you have access to the medications you need and answer questions about your medications, all in partnership with your health plan.

Client Advocates

Client advocates may call you to provide support on behalf of your plan regarding benefit status, drug coverage, financial options and case updates.

Clinical Staff

Each of our clinicians is dedicated to ensuring that you receive the medication that you need and may specialize in different portions of your medication process. Below are lists of the clinicians you might speak with as well as their role:

Pharmacy Technicians

  • Alyssa S.
  • Caitlin A.
  • Darryl G.
  • Elvis S.
  • Ismael M.
  • Jennifer D.
  • Katerine H.
  • Marcy M.
  • Marylu S.
  • Memory M.
  • Nacody H. 
  • Philip J.
  • Shayna W.
  • Srilaxmi V.
  • Thomas Y.
  • Vonda S.
  • Yesenia C.

Nurses

  • Amanda R.  
  • Deanna H.
  • Eva R.
  • Janessa R.
  • Jazmin O.
  • Katelyn D.
  • Rachel A. 
  • Za L.

Pharmacists

  • Brenda T.
  • Erik C.
  • Jamie N.
  • Mahmoud H.
  • Meymun H.
  • McKenna B.
  • Rhena L.

Client Advocates

  • Alishea B.
  • Megan B.
  • Nita D.

Clinical Interns

  • Amelie H.
  • Samana B.

Clinical Engagement Center Phone Numbers and Caller Identification (ID)

Phone calls regarding your benefits or medications may come from the following phone numbers and matching caller IDs:

Navitus Health Solutions

Landline ID: Navitus Health
Mobile Caller ID: Navitus Health Solutions

608-403-4823
608-403-4864
608-403-4889
608-659-5785
773-739-6668
773-828-6971
866-718-7581
877-381-1790
877-958-2745
877-958-3320
888-755-0738
888-903-0903
888-913-7885
888-914-0442
888-915-7719
888-916-3913
888-975-8195

Additional Clinical Engagement Center Numbers

Your caller ID will match the name of your plan provider for the following phone numbers:

210-201-2563
213-584-2028
213-584-2044
216-354-0411
304-223-0486
304-999-4919
323-818-0699
404-721-1109
612-491-6099
626-565-5002
804-608-9952
818-617-2787
877-381-1807
888-499-1435
888-499-1455
915-440-6570

Have questions? We’re here to help!

Just call the Customer Care number listed on your pharmacy benefit member ID card, or call Navitus Customer Care at 844-268-9789.

We’re here 24 hours a day, 7 days a week and only closed on Thanksgiving and Christmas.

Real stories. Real impact.

Our customer care team is committed to helping you find the answers you need the first time you call.

“…was amazing! She didn’t give up on me when I called. She checked on me regularly throughout the call and kept her word each time she needed to call me back. She facilitated a conversation with the clinical team so I could get the necessary information I needed and end the call feeling understood.”

“…was so kind and helped me out during a really stressful time. She was able to put in an override so I could get my child’s medicine, and she even called the pharmacy to have them re-process it. She made me feel so much better about the situation and I’m so thankful for her.”

“When I’ve needed help before the person I spoke with was super nice, helpful, and patient with all my questions, so I don’t worry about needing to call anymore. I know I’ll be taken care of.”

“…really dug into comparing my current plan to changes taking place next year. She went over which medications are covered, where I could fill them, what the cost would be, and how I could get the best cost. She really took her time and made sure to answer all of my questions.”

“When my copay was higher than expected and no one could figure out why, I called Customer Support. The gentleman who helped me rolled up his sleeves and started making calls to get to the bottom of it. He was able to quickly track down the issue and I ended up paying the correct copay because of his diligence.”

“…helped me so much! He called me to keep me updated until the issue was resolved and without his assistance I wouldn’t have been able to get my child’s medication on time.”

“…was so kind and understanding. She answered all the questions I had and even answered questions I didn’t even think to ask! She didn’t rush through anything and never seemed in a hurry to get off the call.”

“I’m new to Navitus and called with questions about my coverage. They were so patient and went above and beyond to explain everything in a way that I could understand.”

“…was wonderful! I’ve never had anyone help me and explain things to me the way she did. All of my questions were answered and I’m very happy with Navitus and all you do for me!”